Have a technical question about one of our services? Look below for Frequently Asked Questions. If you have a question that you believe should be added to our list, please submit it by completing the form below.
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How do I add a new employee?
Why isn't my new employee displayed in the Payroll Entry Screen?
How can I remove employees from the Employee Entry screen?
How do I change employee wages for the current payroll only?
How do I change employee wages permanently?
Why can't I add or change employee information in Employee Review?
How can I change employee tax exemptions?
How can I change an employees address?
How can I add or change an employee's direct deposit information?
Why can't I see my reports online?
I need a report that is not shown. How can I obtain it?
How do I access my paystub and W-2 the first time?
What if I forgot my login name?
What if I forgot my password?
I'm locked out. How can I get my Login Name and Password?
Can I pay a bonus on a separate check?
How do I upload my timekeeping file into CyberPay?
Can I process a bonus run outside of payroll?
Can I pay an employee with a live check this time instead of the usual direct deposit?
How can I skip deducting a particular deduction for this payroll only?
What if I forgot to pay someone?
Why is my new or rehired employee not showing up when I enter pay data?
How do I change an employee’s social security number?
What if my bank’s routing number is not listed when I’m adding a direct deposit?
How do I rehire an employee?
How do I add extra withholding to an employee’s Federal, State or Local income tax?
How do I deduct just a flat amount of income tax?
What if a deduction I want to add is not in my list?
Can I view an employee’s pay check?
Flex Administrator Question 1
Can I save my files and reports to my computer while using Terminal Server?
How do I print to my printer while logged in to Terminal Server?
I have a new computer that I need to access CyberPay Remote. What do I need to do?
Setting How do I install ThinPrint Utility?
How can I view and access my computer when using Terminal Server?
How do I setup a Remote Desktop connection to access CyberPay?
I just learned that I need to have a tooth crowned. Can I increase my health care election?
I’ve used all my money from my account. Can I now elect to put more money into my account?
Can I change my dependent care Flexible Spending Account election if my dependent care provider changes their rates?
If I have leftover funds in my health care account, can I transfer those funds to my dependent daycare account?
I just realized that I made a mistake in my election. Can I correct it?
Where do I find the Change in Election form?
How do I make a change in election?
What are qualifying life events which allow for a change in election?
How much time do I have to submit a change in election?
How do I request a flex debit card(s)?
How do I get a flex debit card if I don’t have access to a computer?
How long does it take for a flex debit card to arrive?
Where can I use my flex debit card?
What can my flex debit card be used for?
Do I have to keep the receipts for purchases made with my flex debit card?
Is this a credit card?
Will my spouse be able to use the card?
What do I do if the merchant/provider does not accept my flex debit card?
If my medical expense is greater than my available balance, will my card transaction be declined?
How can I track my debit card information?
What happens to my card if I leave employment?
Will I receive a new card and account number each year?
When I receive my card will I have to sign anything? What if I don't like the terms and conditions of this card?
What should I do if an ineligible expense is mistakenly processed using my FlexChecks Debit Card?
What is your email, fax number or mailing address for reimbursement request submissions?
Where can I obtain Flexible Spending Account forms?
What is the difference between a Forfeiture Period and a Grace Period?
How do I know if I have a grace or forfeiture period?
What is a grace period?
What is a Forfeiture Period?
How do I access my account online?
How do I get my login and password for Online Flex?
How do I submit a reimbursement request online?
How can I check on the status of my reimbursement request?
How can I check the balance in my flex account?
How do I get my Flexible Spending Account reimbursements direct deposited into my bank account?
What is an HRA?
How do I know if my deductible is eligible to be reimbursed through my HRA?
What are the advantages of an HRA?
How do I submit a claim for reimbursement?
What is needed for reimbursement?
What should I do if I closed or changed my bank account and have a direct deposit account set up for my Flexible Spending Account reimbursements?
How long does a direct deposit take to be posted to my account?
Can I have my Flexible Spending Account reimbursements direct deposited?
What if I haven't received my reimbursement check in the mail yet?
What is the turnaround time for reimbursement request processing?
How do I get reimbursed for a dependent care expense?
What are dependent care eligible expenses?
How do I add a dependent for a dependent debit card or for an online dependent care claim?
I want to hire an in home nanny. Is that an eligible dependent care expense?
Is the cost of summer camp(s) an eligible dependent care expense?
My enrollment material says my dependent daycare expenses must be “work-related”. What exactly does the term “work-related” mean?
My child just started kindergarten for which I pay tuition. Is this an eligible dependent care expense?
I do volunteer work and take my two small children to daycare while I work. Is this an eligible expense?
I just had a new baby and I will be home for six weeks. I’m taking my 3-year-old to daycare during this time. Is this an eligible expense?
I pay my neighbor to watch my 13-year-old after school. Is this an eligible expense?
My 16-year-old daughter cares for my 8-year-old son after school. Can I pay my daughter and file those expenses through my flex plan?
If I participate in the dependent care Flexible Spending Account plan, do I need to report anything on my personal income tax return at the end of the year?
I signed up to contribute $400 per month into my dependent care Flexible Spending Account plan. My actual expenses are closer to $500 per month. Should I submit my claim form for $400 or for $500?
If I terminate employment, can I still file reimbursement requests?
Does my Flexible Spending Account balance from one plan year roll over into the next plan year?
When can I start submitting requests for reimbursement?
What is the last day to submit reimbursement requests?
How often can I submit reimbursement requests?
How can I obtain a listing of services or products that are reimbursable?
Is Cobra available for Flexible Spending Accounts?
Do I need to send original documentation with my reimbursement request form?
Can I use flex dollars for over-the-counter health related items?
How do I know if I need a prescription for an over-the-counter item?
What is a Qualified Medical Expense?
What is the mileage rate for transportation that is primarily for, and essential to, receiving medical services?
Are travel expenses a qualified medical expense which can be reimbursed through a Flexible Spending Account?
How do you submit reimbursement requests for travel expenses?
Is mileage reimbursable for visits to and from my local pharmacy?